Your Cart
-
${ item.product_title }$ ${item.price}
FAQ
Shopping and Checkout
What Forms of Payment are accepted?
We accept most major credit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.
Will I be charged tax?
Yes, tax charges are based on applicable federal, state, local, provincial, and harmonized sales tax rates based on the delivery address associated with your order.
How do I check my order status?
If you provided an email address during checkout, you will receive an email with your order confirmation. Once your order ships, you’ll receive another email. If you need further assistance, please contact us.
What currency are your prices in?
All prices and charges are in US dollars. Your card issuer converts the amount to Canadian dollars at its own rate.
Shipping Information
Do you offer international shipping?
Yes, we ship to the US and Canada. Canadian orders ship from Ohio for a flat $22, and duties and taxes are included, so you will not pay anything extra at delivery.
What shipping methods do you offer?
In the US we ship with USPS and UPS. Canadian orders ship with a tracked international service, and we email you the tracking number when your order ships.
What are your shipping rates?
US orders ship free on $30 or more, and orders under $30 pay a $5 flat fee. Canadian orders pay a flat $22, whatever the order size. All prices are in US dollars.
How long will it take for my order to arrive?
We make every effort to pack and ship your order swiftly. Orders are shipped during business hours Monday-Friday, most within 24 hours of receipt. If you provided your email address at checkout, you will receive an email when your order ships with your tracking number. Most orders are shipped via USPS Ground Advantage or UPS Ground. Orders may also be shipped via another USPS or UPS service. Typical Shipping Times (Contiguous US):USPS Ground Advantage: On average, 2-5 Business Days UPS Ground: On average, 1-5 Business Days For additional shipping information, visit www.usps.com and www.ups.com. Canadian orders usually arrive 7 to 14 business days after they ship. Customs can add time, and remote areas may take longer.
Where do you ship from?
Most orders ship from Ohio, US.
Will I have to pay customs fees when my package arrives?
No. We pay Canadian duties and import taxes for you. If a carrier asks you for payment at delivery, please decline it and email us at drstinky@thestinkfactory.com.
What if my Canadian order is delayed or lost?
Email drstinky@thestinkfactory.com or call 800-837-7799 (Mon to Fri, 8AM to 5PM EST) with your order number. We will check with the carrier and replace or refund your order if it cannot be found.
Returns
How do I return my product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us. If your return is accepted, we will send you instructions on return processing. If a return shipment is needed, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions.
My order arrived incorrectly / damaged / missing items.
We’re sorry something went wrong. Please inspect your order upon receipt and contact us immediately so that we can evaluate the issue and make it right. Requests received more than 10 days after products are delivered may be subject to our return policy. You can use our Contact Form to reach us about your order.
Can I return an order I placed from Canada?
Yes, in some cases. Damaged, wrong or missing items are refunded or replaced with no return needed. See our refund policy for the full rules on returns from Canada.
Products
How do you use scratch and sniff stickers?
Just lightly scratch the surface of your sticker, and sniff as the aromas and smells release from the sticker!
How do the stickers stay smelly?
Our stickers use scent encapsulation technology so sticker scents stay fresher for longer! Imagine little microscopic bubbles on the surface of the stickers, when you scratch you pop those bubbles and release the scent from the sticker!
Do the stickers lose their scent over time?
Yes, eventually all scratch and sniff stickers lose scent. However Dr. Stinky scratch and sniff stickers are designed with micro encapsulation to last longer than any other process. You can expect your sticker to be stinky fresh for years!
When are new scents and styles coming out?
New scents are released often! Check out the Dr. Stinky homepage to see the newest stickers and scents!
How many stickers come per pack?
Each pack comes with two sticker sheets with 13 stickers each, making each pack a total of 26 scratch and sniff stickers! Every pack of Dr. Stinky stickers also comes with one limited edition Secret Scent except for the stickers in the Candy Fanatic collection!
Can I purchase wholesale for my store?
Yes, We offer wholesale pricing for verified retailers through Faire
Email & Discounts
How do I sign up for emails and discounts?
Subscribe for emails and discounts by joining our Rewards Program.
How do I unsubscribe from emails and discounts?
You’ll find an unsubscribe link at the bottom of your emails. Reach out to us here for further assistance.
Do you offer teacher discounts?
Yes! Teacher VIP is free and gives you 10% off every order and 25% off orders of $250 or more. Sign up using the button below.